If you’re being honest, a lot of your operations time doesn’t feel like building the business. It feels like this:
- One vendor brings imported goods from the port.
- Another handles city-to-city bulk shifts.
- A third does local last-mile.
- A fourth occasionally helps with installations.
- A fifth turns up “only if vehicles are available.”
And when something slips, everybody has the same answer: That part wasn’t really our responsibility.
If this sounds uncomfortably familiar, you’re exactly who this story is for.
More and more companies like yours are done playing vendor-Tetris. They want full-service moving solutions where one team owns the movement of assets from end to end. Not just a truck; a system.
To show you what that actually looks like, I’m going to walk you through a real case: Dalchini - a vending machine company that imports machines from China, lands them at Mumbai port, and then needs those machines deployed and supported across Indian cities.
Before they found BOXnMOVE, they were juggling multiple providers and still never getting the “complete” service they needed. After they switched, they finally had the thing every operations head secretly craves: a dependable, end-to-end logistics partner they didn’t have to babysit.
Let’s unpack how that happened and what it means for you.
What Full-Service Moving Actually Means For An Enterprise Like Yours
Let’s get one thing straight: full-service is not just “we also pack nicely.”
When you run an asset-heavy business - like vending machines, kiosks, ATMs, displays, EV chargers, cold cabinets - your logistics reality looks something like this:
- Imports or inbound trucks hitting ports or large hubs.
- City-to-city bulk shifting from a central storage location to multiple cities.
- Intra-city moves between hubs, client campuses, metro stations, office parks.
- Night or off-hour installations because malls, offices, and metros don’t give you daytime slots.
- Ongoing repositioning and refilling runs to keep assets relevant and stocked.
Real enterprise relocation services for you must cover:
- Port to warehouse / hub
- Warehouse to city / city-to-city movement
- City-to-micro-location placement (like a specific metro station gate or office pantry)
- Special time windows (late night, early morning, non-interference hours)
- Recurring service loops (like refilling or periodic shifts)
Anything less, and you’re back to stitching together vendors and hoping no gap opens in the chain.
Why Is Demand Surging Now?
You’re not alone in feeling this pressure. Demand for all-inclusive, full-service moving solutions is exploding because:
- Asset-heavy business models are multiplying. Vending, quick-commerce, dark stores, EV infra, retail chains, co-working - everyone has physical units spread across geographies.
- Launch timelines are getting brutally tight. The new site going live next month actually means yesterday from a revenue perspective.
- Locations are more complex. Metro stations, IT parks, hospitals, airports, college campuses - each has custom rules, night windows, and access complexities.
- Downtime is highly visible. If a vending machine, kiosk, or ATM isn’t active, everyone sees it. That’s pressure on your brand, not the transporter.
So, it’s no surprise that more companies are saying: We don’t just want transport. We want one end-to-end logistics partner who actually understands our asset and our rhythm.
Dalchini felt exactly that.
Meet Dalchini: Vending Machines, Ports, Cities And 24/7 Usage
Dalchini runs a vending machine business. Their machines sit in places like:
- Metro stations
- Offices and corporate parks
- Residential clubhouses and campuses
- Other high-traffic public and semi-public spaces
Their machines don’t live backstage. They live in front of people, all day. That means two things:
- Downtime is obvious. An empty or non-functional machine is instantly visible.
- Deployment windows are tight. Many locations only allow installation or shifting late at night, early morning, or during strict maintenance slots.
Operationally, Dalchini’s journey looks like this:
- Machines are imported from China and arrive at Mumbai port (Nhava Sheva / Navi Mumbai side).
- From there, they must move to storage or processing locations.
- After staging, they’re sent city to city in bulk - for example, Delhi to Gurgaon, Delhi to Noida, and other corridor pairs that support their expansion.
- Once in a city, they’re installed at specific sites (like a particular metro station, office block, or campus corner).
- And then the real work begins: refilling runs, often needing small vehicles like three-wheelers that can navigate narrow lanes, basements, or service routes.
They didn’t just need someone to shift items. They needed a partner who understood that vending machines are revenue nodes, not just metal boxes.
Before BOXnMOVE: The Struggle With Fragmented Providers
Before BOXnMOVE came into the picture, Dalchini’s reality might sound painfully familiar to you.
They had:
- One provider handles movement from port to storage.
- Another for intercity bulk movement between major cities.
- Another for local city redistribution and installations.
- Yet another for smaller three-wheelers to handle refilling runs or short hops.
Everyone handled their piece. Nobody owned the whole thing.
This created visible problems:
- No single owner of timings. If a site window was missed (“Metro slot closed at 1 AM, try tomorrow”), every vendor pointed upstream or downstream.
- No consistent SOPs for handling machines. One crew used proper anchoring and padding; another treated machines like regular cartons.
- No one to design refilling routes. Three-wheeler providers acted transactionally: “Tell us today’s trip; we’ll see.” There was no continuity.
- Too many handoffs, too many chances for damage. Every loading-unloading point was a new risk.
Dalchini was not short on vendors. They were short on coherence.
They wanted what you probably want too: One team that could look at the entire system and say, “we’ll take responsibility all the way through.”
How BOXnMOVE Built A Full-Service Stack For Dalchini?
When BOXnMOVE started working with Dalchini, the mandate wasn’t “give us a quote.” It was closer to: Can you actually tie this whole chain together for us?
Here’s what “yes” looked like in practice.
a) Port to hub: securing the first leg
First, BOXnMOVE handled movement from Mumbai port / Nhava Sheva into Dalchini’s chosen hubs. This meant:
- Understanding how vending machines are packed in containers.
- Planning safe unloading and re-loading with proper equipment.
- Minimising unnecessary handling to avoid early-stage damage.
The goal: get machines off the ship, into India, and to the first hub in a controlled, documented way.
b) City-to-city bulk shifting
Next, BOXnMOVE took charge of intercity movements:
- Delhi <-> Gurgaon
- Delhi <-> Noida
- Similar corridor pairs as Dalchini expanded
This involved:
- Laying out a corridor plan that balanced cost, time, and vehicle suitability.
- Ensuring machines were anchored properly in trucks (not just wedged somewhere).
- Scheduling movements to align with site readiness at the destination city.
Instead of Dalchini calling a different transporter every time, they now had one enterprise relocation services partner who understood their volume patterns and growth roadmap.
c) Day and night shifting for sensitive locations
Because many vending locations - like metro stations or busy office campuses - have strict timing rules, Dalchini needed night-slot and odd-hour operations as a normal feature, not a favour.
BOXnMOVE:
- Built shift plans around off-hour windows (late night / early morning installation and relocation).
- Aligned crews and vehicles to those slots consistently, not randomly.
- Treated “night work” as part of the design, not a last-minute adjustment.
This was one of the points where Dalchini noticed a real difference: where previous providers said “we’ll see,” BOXnMOVE said “we’ll plan.”
d) Refilling runs with three-wheelers
Machines don’t just need to be placed. They need to be kept alive.
Dalchini required recurring refilling runs, often needing nimble three-wheelers that could:
- Fit into narrow approach roads
- Access basements and service entries
- Handle frequent stop-start patterns without fuss
BOXnMOVE integrated this into the same service stack:
- Dedicated or semi-dedicated three-wheelers scheduled as part of an ongoing plan.
- Coordinated routing based on machine performance and demand (not ad hoc).
- One communication channel for both bulk moves and refill loops.
Suddenly, Dalchini wasn’t dealing with “the truck guy” and “the refill guys.” They had one end-to-end logistics partner that understood both.
What Full-Service Looks Like Day-To-Day
From your perspective as a decision-maker, what does this actually look like week to week?
Think of it this way:
- You work with one central account manager who knows your asset, your network, and your growth plans.
- There’s a clear set of SOPs for handling your machines - how they’re loaded, anchored, protected, and moved.
- Movements are mapped as flows, not isolated bookings: import -> hub -> city -> site -> refilling.
- Night operations, metro rules, societies, and corporate park timings are all baked into the routing, not “discovered” at the gate.
- Exceptions are handled within the same system: if a metro slot is missed due to external reasons, everyone already knows the escalation path and the next-best option.
That’s the practical difference between working with random transporters and working with serious enterprise relocation services providers.
One is: Who’s handling tomorrow’s Gurgaon move? Did we book someone?
The other is: We have a live pipeline with visibility. If something shifts, we know who’s on it.
What Changed For Dalchini: Business Impact, Not Just Smoother Moves
Dalchini’s feedback wasn’t just it’s smoother. It was more specific:
- Fewer vendors to manage. Suddenly, they weren’t explaining their model again and again to different providers. BOXnMOVE understood vending as a category.
- Higher predictability. Night installations at metro stations, office parks, and other locations started happening on time, within the narrow time windows available.
- Reduced damage and rework. Machines were treated as repeat-assets, not random boxes. Every damaged unit is lost revenue; BOXnMOVE’s handling cuts that risk.
- One partner for deployment and ongoing support. Initial installations and later repositioning / refilling runs could be discussed in the same conversation.
- A relationship that felt like a moving department. They didn’t feel like they were just booking trips. They felt like they had attached a small logistics team to their company, without having to hire one.
Dalchini had tried many providers before. What they consistently told BOXnMOVE was simple: the service was different. Not because trucks looked special, but because ownership did.
That’s exactly the shift you’re probably looking for too - even if your asset isn’t vending machines.
When Your Company Should Consider Going Full-Service
You might not be ready for this model on day one. But there are clear signs that you’re crossing over into the stage where you need full-service moving solutions.
Ask yourself:
- Are you launching or maintaining assets in multiple cities at once?
- Do your assets sit in sensitive or controlled locations (metro, offices, campuses, hospitals)?
- Does your current system require more than 2-3 logistics providers just to keep things running?
- Do delays or downtime on your assets directly hit revenue or brand reputation?
- Do you find yourself or your team spending more time coordinating vendors than improving the core product?
If you’re nodding along to even half of these, you’re already in Dalchini’s earlier shoes. You can keep patching the old model a bit longer, or you can decide to design the next phase more intentionally.
What To Look For In An All-Inclusive Relocation Partner
If you start exploring this route, don’t just ask, How many trucks do you have? Ask questions that sound more like this:
- Do you understand my type of asset?(Vending machines, EV chargers, kiosks, store fixtures, whatever it is for you.)
- Can you handle the entire flow - from port or manufacturing plant down to final placement and recurring runs?
- Are you comfortable with day and night operations, including sites that only open in off-hours?
- Do you have experience with structured environments like metro stations, IT parks, and large campuses?
- Will I have one point of contact or juggle multiple numbers for different legs?
- Are you ready to be my end-to-end logistics partner, not just “our transporter this month”?
Good enterprise relocation services providers will have straight, grounded answers. Others will start talking vaguely about trying our best.
You know which one you want.
From Vendor Management To Partnership
If you’re leading operations, expansion, or supply chain, you already know your time is your scarcest asset.
You can spend that time:
- Chasing updates from five different vendors,
- Firefighting missed windows and confused handoffs,
- Managing damage reports and blame loops
Or you can decide that you’re ready for a different model - one where you work with a serious end-to-end logistics partner who can do for you what BOXnMOVE did for Dalchini: own the chain, not just one random link.
Full-service isn’t a luxury for complex, asset-heavy brands anymore. It’s the only sustainable way to scale without drowning in your own logistics.
If Dalchini’s story feels uncomfortably close to yours, take that as a useful signal. You’re not bad at managing vendors. You’re probably just trying to force a fragmented model to do a full-service job.
And now you know: there’s a better way.
Also Read: Customer Privacy & Security In The Digital Age Of Moving